Contact Us

Get in Touch with New Zealand’s Vietnamese Coffee Experts

Have questions about our authentic Trung Nguyen blends, need help choosing the right phin filter, or tracking an existing order? Our customer support team is here to help. Contact us directly at info@thevietcoffeeco.co.nz for fast, local assistance.

  • Customer Service Email: info@thevietcoffeeco.co.nz

  • Business Model: 100% Online Specialty Store (No physical retail storefront)

  • NZ Distribution Hub: 41B Arawa Street, Matamata 3400, Waikato, New Zealand

  • Returns & Exchanges: View our clear, hassle-free return policy to start a return.

Frequently Asked Questions

How do I contact The Viet Coffee Co. customer service?

You can reach our New Zealand-based support team by emailing info@thevietcoffeeco.co.nz. We respond to all order queries, wholesale requests, and product questions promptly.

Does The Viet Coffee Co. have a physical store in New Zealand?

No, we operate exclusively online to keep our imports fresh and direct-to-consumer. While we do not offer retail walk-ins or counter sales, all online orders ship directly from our central North Island distribution center at 41B Arawa Street, Matamata 3400.

Where does The Viet Coffee Co. ship from?

All orders are packed and dispatched directly from our distribution hub in Matamata, Waikato, ensuring fast nationwide delivery across the North and South Islands.